Shipping Policy

1. Delivery Overview

All meals are prepared according to the selected menu items, order quantity and requested delivery or collection arrangements.

Preparation times may vary depending on menu selection, order size and kitchen workload. Customers will receive relevant order information based on their selected arrangement.

2. Order Preparation Process

Once an order is confirmed, our kitchen team prepares the selected meals according to the order details.

• Menu items are prepared based on the customer’s selected choices.
• Meals are checked and packed before collection or delivery arrangements are completed.
• Preparation timing depends on the complexity and quantity of the order.

3. Preparation Timeframes

Estimated preparation times are provided as guidance and may vary depending on menu selection and order volume.

4. Delivery Timeframes

Delivery timing begins after meal preparation has been completed and the order is ready for delivery.

• Standard delivery arrangements are generally completed within approximately 30–60 minutes after preparation.
• Delivery timing may vary depending on order volume, availability and delivery conditions.
• Customers with larger orders may receive scheduled delivery arrangements.

5. Collection Arrangements

Customers selecting collection will receive information regarding the expected preparation completion time.

Customers should collect orders within the recommended timeframe to maintain meal quality.

6. Advance Orders & Family Meals

Family-sized portions, meal packages and larger orders may require additional preparation planning.

• Customers are encouraged to provide advance notice for larger meal requests.
• Advance orders are prepared according to the agreed collection or delivery schedule.
• Preparation requirements may vary depending on the menu selection.

7. Delivery Information Accuracy

Customers are responsible for providing accurate order and contact information.

• Incorrect information may affect delivery arrangements.
• Customers should ensure suitable availability to receive their order.

8. Delivery Availability

Delivery availability depends on the selected order, delivery arrangements and operational availability at the time of ordering.

9. Delays & Unexpected Circumstances

Although we aim to maintain reliable preparation and delivery arrangements, occasional delays may occur due to circumstances outside normal preparation planning.

Where possible, customers will be informed of any important changes affecting their order.

10. Food Handling After Delivery

Customers should follow any storage or handling guidance provided with their order to maintain food quality after delivery or collection.

11. Order Changes & Cancellation Time Limits

Due to the preparation process involved with freshly prepared meals, customers should contact us as soon as possible if they need to update their order.

• Requests made before preparation begins can usually be reviewed.
• Requests received after preparation has started may not always be possible.
• Orders that have already been prepared cannot normally be modified.