Terms & Conditions

1. Introduction

These Terms & Conditions apply to the use of the Hearth Pantry website and all orders placed through our online services.

By using this website or placing an order, customers agree to these terms.

2. About Our Website

The website provides information about our menu selection, meal options, ordering arrangements and customer support services.

We aim to keep website information accurate and updated, although menu availability may change from time to time.

3. Menu Information & Availability

Menu descriptions, ingredients, images and availability information are provided to help customers make their selection.

• Menu items may vary depending on seasonal availability.
• Certain selections may become unavailable due to preparation requirements.
• We aim to provide accurate descriptions of available meals.

4. Orders & Confirmation

Customers are responsible for checking their selected items and order details before completing an order.

• Orders should include accurate contact information.
• Order details are prepared according to the information provided.
• Customers will receive relevant confirmation details after an order has been accepted.

5. Meal Preparation

Meals are freshly prepared according to the selected menu items and order requirements.

Estimated preparation time is approximately 45–60 minutes, although timing may vary depending on menu selection and order volume.

6. Delivery & Collection

Delivery and collection arrangements are provided according to the options available during ordering.

• Customers should provide accurate delivery or collection information.
• Delivery timing may vary depending on preparation completion and operational conditions.
• Collection orders should be collected within the recommended timeframe.

7. Customer Responsibilities

Customers are responsible for providing correct information and following any instructions relating to their order.

• Checking order details before submission.
• Providing accurate contact information.
• Following suitable food handling guidance after receiving an order.

8. Order Changes & Cancellation

Due to freshly prepared meal requirements, customers should contact us as soon as possible regarding any requested changes.

• Requests before preparation begins may be reviewed.
• Changes after preparation has started may not always be possible.
• Completed orders cannot normally be cancelled.

9. Refund Policy

Refund requests are handled according to our Refund Policy.

Customers should contact us within the stated timeframe if they experience an issue with their order.

10. Website Content

All website content, including text, images and design elements, is provided for customer information and may not be copied or used without permission.

11. Privacy & Cookies

Customer information is handled according to our Privacy Policy and Cookie Policy.

12. Liability

We aim to provide accurate information and reliable services. However, we cannot guarantee that the website will always operate without interruption or errors.

13. Changes To These Terms

We may update these Terms & Conditions from time to time to reflect changes in our website, services or business operations.

14. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.