FAQ

Frequently Asked Questions

Find answers about our meals, ordering process, preparation times, delivery arrangements and customer support.

Ordering Information

How can I place an order?

Customers can select available meals from our menu, choose their preferred options and complete the order details through the website.

Can I place an advance order?

Yes. Advance ordering is available for selected meals, larger portions and family meal packages. Customers can contact us beforehand to discuss preparation arrangements.

Can I change my order after placing it?

If you need to update your order details, please contact our team as soon as possible. Changes depend on the preparation stage of the order.

Meals & Preparation

Are meals prepared fresh?

Meals are prepared according to the planned order schedule, with attention given to preparation, packing and final presentation.

What type of meals are available?

Our menu includes home-style meals, traditional favourites, pasta dishes, rice meals, curries and seasonal selections.

Are family portions available?

Yes. Family-sized portions and meal packages are available for customers planning shared meals or larger orders.

Collection & Delivery

How are meals delivered?

Available delivery arrangements depend on the order details and preparation schedule. Relevant information will be provided during the ordering process.

Can I collect my order?

Collection arrangements are available according to the selected order details and preparation timing.

How long does preparation take?

Preparation time may vary depending on meal selection, order quantity and requested arrangements.

Refunds & Support

What happens if I have an issue with my order?

Please contact our team with your order details and we will review the information provided to assist with your enquiry.

Where can I find refund information?

Details regarding refunds, cancellations and applicable conditions are available in our Refund Policy page.